Cisco Registered Envelope Service

 

Frequently Asked Questions.

Why is Broadway Bank sending email
to me with a secured email encryption tool?

Broadway Bank is always looking for way to provide you with security and strength. Communicating by encrypted email does just that, providing you with security at no additional cost or charge to you.

Who is providing the email encryption service?

Our new email encryption service is offered through industry leader Cisco Solutions and is called Registered Envelope Service or CRES.

What is a Registered Envelope?

A Registered Envelope is a type of encrypted email message. To ensure privacy, you should never send sensitive information through standard email, where it is susceptible to unauthorized access. Registered Envelopes use encryption to protect sensitive email messages so that you can send and receive them safely across the Internet.

Cisco Registered Envelope Service delivers Registered Envelopes directly to the recipient's email inbox in any standard email system. Then, the recipient can use a web browser to open the envelope. No special software is required.

Cisco Registered Envelope Example

How do I establish a Cisco secured account?

[Link to a video or a PDF file showing the step by step process].

What are the fields, links, and other elements on a Registered Envelope?

Registered Envelopes can include the following elements:

  • Date and time stamp. Displays the date and time when the encrypted message was sent.
  • Message security level. See What are message security levels?
  • Help link. View information about opening Registered Envelopes.
  • From field. Displays the email address of the sender.
  • To field. View or select the email address of the recipient. If your address is not shown, click the "Select a different address" link.
  • Password field. Enter your Cisco Registered Envelope Service password. Leave this field blank if you do not have an account.
  • Forgot password? link. See What happens if I forget my password?
  • Personal Security Phrase (or More Info link). See What is a Personal Security Phrase?
  • "Remember me on this computer" check box. See What is the "Remember me on this computer" option?
  • Open button. Open the Registered Envelope to view the encrypted message.
  • Register button. Access the Cisco Registered Envelope Service website to create a user account.
  • Submit button. Submit a change to the envelope — for example, after you select an address in the To field.
  • Refresh button. Reload the envelope in the browser window.
  • "Select a different address" link. Enable a drop-down menu in the To field to select a different address.
  • "My address is not listed" link. View information about selecting your address in the To field.
  • Open Online link. See Tips for Opening Envelopes.

Why do I have to register to open a Registered Envelope?

Every Registered Envelope is password-protected. When you register, you create the password that you use to open the Registered Envelopes that you receive.
Note — When you register, you create a user account for a single email address. If you have multiple email addresses, you need to register each address separately.

Which password do I enter on a Registered Envelope?

The first time you receive a Registered Envelope, you are asked to register with Cisco Registered Envelope Service to create a free user account. Use the password that you create during registration to open all Registered Envelopes that you receive.

What happens if I forget my password?

If you forget your password, click the Forgot password? link on a Registered Envelope to reset your password. Cisco Registered Envelope Service will send a New Password message to the email address associated with your account.

If you have specified security questions for your account, the New Password message contains a link to your security questions. Answer the questions to access the Create New Password page. Choose a new password, and use that password to log in to your account.

Note — If you fail to correctly answer the security questions on five consecutive attempts, you will be locked out of your account for one hour.

If you have not specified security questions for your account, the New Password message contains a link to the Create New Password page. Choose a new password, and use that password to log in to your account. When you log in, you will be prompted to specify security questions (and the corresponding answers) for your account.

What is the securedoc.html file that is attached to the notification email message, and is it safe to open that file?

The attached file named securedoc.html contains the encrypted message that you have received. It also includes the information necessary to decrypt the message after your password has been verified.

To read the encrypted message, complete the following steps:

  1. Double-click securedoc.html to download the file to your computer.
  2. Select whether to open the file or save it to your hard drive. Opening the file displays the attachment in a new browser window.
  3. When you are finished reading the attached file, close the browser window.

To protect your computer from viruses, it is recommended that you install an antivirus software program from a reputable company, and use the program to scan all email attachments. Download files only from known senders. If you have questions about the validity of the message, contact the sender before opening an attachment.

What should I do if the Registered Envelope is not properly displayed when I open the securedoc.html file? For example, what if the file contains garbage text or HTML markup (such as <!-- or -->), or the Open button is missing from the envelope?

If you have a problem viewing the Registered Envelope, forward the message to mobile@res.cisco.com. Cisco Registered Envelope Service will send you a message with a link that you can click to view the encrypted message.

What is a Personal Security Phrase?

A Personal Security Phrase helps protects you from password phishing threats. When you register with Cisco Registered Envelope Service, you specify a short Personal Security Phrase that is known only to you and the service. The Personal Security Phrase appears on Registered Envelopes that you receive. The phrase appears when you click the password field. If you do not see your Personal Security Phrase, click the link for more information.

Note — If you have not selected "Remember me on this computer," then the Personal Security Phrase will not be displayed.

If you have received a message unexpectedly and you think the message might be fraudulent, contact the sender before opening the attachment.

What is the "Remember me on this computer" option?

When you open a Registered Envelope using your password, your browser can store your login information. If you select the "Remember me on this computer" option, opening Registered Envelopes involves fewer steps.

Important — If you use a shared computer, do not select the "Remember me on this computer" check box.

When you select the "Remember me on this computer" option, the browser stores a persistent cookie that Cisco Registered Envelope Service uses to identify you when you open a Registered Envelope.

Note — If you want to open Registered Envelopes without entering your password each time, you must select this option, and the Registered Envelopes must be sent with the medium security level. For more information, see "What are message security levels?"

What are message security levels?

When someone sends you an encrypted message, the sender assigns a security level to that message. Registered Envelopes with a high security level require more rigorous authentication.
For messages with medium security, you do not need to enter your password each time you open a Registered Envelope if you have selected the "Remember me on this computer" option.
For messages with high security, you need to enter your password manually even if you have selected the "Remember me on this computer" option.

 

Configuring Your Web Browser

How do I stop a pop-up blocker from blocking a secure message?

To disable the pop-up blocker in Internet Explorer:

  1. Enter your password in the Registered Envelope, and click Open.
  2. After decryption, the following pop-up blocker message appears in the browser: "Pop-up blocked. To see this pop-up or additional options, click here..."
  3. Click the pop-up blocker message.
  4. Click the option to temporarily allow pop-ups.
  5. Re-enter your password in the envelope, and click Open.
  6. A new browser window displays the content of the secure message.

To disable the pop-up blocker in Firefox:

  1. Enter your password into the Registered Envelope, and click Open.
  2. After decryption, the following pop-up blocker message appears in the browser: "Firefox prevented this site from opening a pop-up window. Click here for options..."
  3. Click the pop-up blocker message.
  4. Select the "Allow pop-ups for" option to allow pop-ups for the Secure Envelope.
  5. Re-enter your password in the envelope, and click Open.

A new browser window displays the content of the secure message.

How do I enable cookies in my web browser?

To use some features of Cisco Registered Envelope Service, including the Personal Security Phrase, you may need to enable cookies in your web browser.

To enable cookies in Internet Explorer:

  1. On the menu bar, select Tools > Internet Options.
  2. Click the Privacy tab. Verify that the privacy level is set to medium or lower. If the privacy level is set to custom, click the Default button and then set the privacy level to medium or lower.
  3. Click OK, and refresh the page where the Registered Envelope is displayed.

To enable cookies in Firefox:

  1. For Windows, on the menu bar, select Tools > Options. (For Macintosh, select Firefox > Preferences.)
  2. Click the Privacy icon.
  3. Select the check box labeled "Accept cookies from sites."
  4. Select the option to keep cookies until they expire.
  5. Click OK, and refresh the page where the Registered Envelope is displayed.

How do I enable JavaScript in my web browser?

To get the richest user experience, you may want to enable JavaScript in your web browser.

To enable JavaScript in Internet Explorer:

  1. On the menu bar, select Tools > Internet Options.
  2. Click the Security tab. Changing the security level to medium or lower enables JavaScript. To enable JavaScript without changing other security settings, click the Custom Level button. Under Scripting, select the Enable option for Active Scripting.
  3. Click OK, and refresh the page where the Registered Envelope is displayed.

To enable JavaScript in Firefox:

  1. For Windows, on the menu bar, select Tools > Options. (For Macintosh, select Firefox > Preferences.)
  2. Click the Content icon.
  3. Select the Enable JavaScript check box.
  4. Click OK, and refresh the page where the Registered Envelope is displayed.

 

Troubleshooting

Error Message: "To open this message, your account must first be activated."

Troubleshooting tip: Check your inbox for an activation email message. Note that the activation message may have been caught by a spam filter or sent to a junk email folder.

Error Message: "Incorrect password. Please try again."

Troubleshooting tip: The password you entered does not match the password for your Cisco Registered Envelope Service account. Note that passwords are case-sensitive. Verify that you did not accidentally press the Caps Lock key before entering the password. If you forgot your password, click the Forgot password? link on the envelope.

 

Tips for Opening Envelopes

If you cannot open an envelope because your name does not appear in the To field, see "Opening Envelopes When You Are a BCC Recipient."

If you encounter other issues when opening a Registered Envelope (and the preceding error messages do not apply), complete the following troubleshooting steps:

  1. Enter your password, and try using the Open Online feature.

    Instead of opening a Registered Envelope directly, you can use the Open Online feature. To open a Registered Envelope online, enter your password and click on the Open Online link in the lower right corner. When you use the Open Online feature, you send the message back to Cisco Registered Envelope Service for decryption rather than decrypting it locally. You may need to use the Open Online feature if browser settings or email system restrictions prevent you from opening a Registered Envelope. Opening an envelope online is slower than decrypting it locally.

  2. Forward the message to mobile@res.cisco.com.

    Cisco Registered Envelope Service will send you a message with a link that you can click to open the envelope online.

Opening Envelopes When You Are a BCC Recipient

If you are a BCC recipient of a Registered Envelope, your email address is not listed in the To field.

To open the envelope, complete the following steps:

  1. Click the option labeled "Select a different address."

  2. In the drop-down list, select "Address not listed."
  3. Enter your address manually.

If you are not a registered user with Cisco Registered Envelope Service, you are redirected to a page where you can register with the service. For more information, see "Why do I have to register to open a Registered Envelope?"

© Broadway Bank. Equal Housing Lender. Member FDIC
210.283.6500 • Outside San Antonio call toll-free 800.531.7650
1177 N. E. Loop 410, San Antonio, Texas 78209