| Frequently Asked Questions |
Q: Why use iBIZ® Online Business Banking?
A: Millions of people worldwide are choosing the convenience, freedom and control of online banking. It’s the kind of service you don’t know you need until you’ve tried it. Among the foremost benefits include 24 hours a day, 7 days a week access, which allows you to bank at your convenience. Also, you can bank from anywhere in the world you have Internet access. Finally, you can transfer funds, pay bills, reconcile accounts, request wire transfers, and send yourself email balance alerts with the click of a mouse button. It’s simply a better, smarter, faster way to manage your money, your time, and your business.
Q: I am interested in the options listed under the additional services section of iBIZ® Professional/Limited. How can I begin using these?
A: You must be signed up for individual Treasury Management options in order to use these features online. To sign up, just call one of our Treasury Management sales officers at (210) 283-5659 or (210) 283-5314, or email.
Q: How do I know that iBIZ® Online Business Banking is secure?
A: Our online services lead the industry with advanced security measures: 1) Secure login and user authentication; 2) Industry-standard SSL encryption to protect confidential information in transit; 3) Secure firewalls to prevent compromise from the Internet; 4) Advanced security configuration of Internet servers to provide local as well as remote protection from break-in attempts.
Q: How do I access iBIZ® Online Business Banking?
A: After we have reviewed and approved your application for Online Business Banking, you simply click on the iBIZ® button on Broadway Bank’s home page located at www.broadwaybank.com and enter your User Name and Password.
Q: What accounts will be available or enabled?
A: You can have access to all of your business accounts. You will need to request that all appropriate accounts are viewable when you enroll.
Q. Who do I contact at Broadway Bank if I have any questions?
A. Please call one of our Treasury Management Sales Officer at (210) 283-5659 or (210) 283-5314.
Q. How can I change my Password?
A. You may change your Password at any time once you have accessed your accounts online. From your welcome page you will select your Administration tab located on the main tool bar. From there you will go to Change Password. If you have forgotten your password at the log in page you will be asked to answer one of three personal security questions that you have chosen. The system will then e-mail you a temporary password.
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