At Broadway Bank, protecting your personal information and ensuring your online account data is secure is top priority. We are committed to helping you recognize fraud and sharing information about ways you can remain protected against online threats.
REMEMBER: Broadway Bank will NEVER ask you to provide, verify or update personal account or login information by email or an unsecure website. This includes account numbers, user IDs, passwords or debit card information. If you are asked to provide this information via email or unsecured website, please contact the Online Banking Department at 210-283-6500, or toll-free at 800-531-7650, during normal business hours.
Attack Methods of Online Fraud and Identity Theft
Below are some of the most common types of threats experienced by online users every day.
Identity Theft – Fraud that involves a criminal stealing another's personal information in order to steal money, open new credit or debit cards, and commit other crimes using the stolen identity.
Key Logging – Keystroke logging or Key logging is a special type of virus that can capture keystrokes such as login IDs, passwords and security answers. Key logging viruses are typically downloaded via a fraudulent email containing an attachment.
Man in the Middle Attack – The phrase "Man-in-the-Middle Attack" is used to describe a computer attack during which the cyber criminal funnels communication between a consumer and a legitimate organization through a fake Web site. In these attacks, neither the customer nor the financial institution is aware that the communication is being illegally monitored. The criminal is, in effect, in the middle of a transaction between the customer and his or her bank.
Pharming – A scamming practice in which malicious code is installed on a personal computer or server, misdirecting users to fraudulent Web sites without their knowledge or consent.
Phishing – A fraudulent process of attempting to acquire private information such as usernames, passwords and account numbers by impersonating a trustworthy entity and sending out mass email communications. Emails typically contain an urgent message requesting recipients to click a link within the email. This will direct them to a fake website where they are prompted to enter personal information in order to verify credentials, activate an account or respond to a possible breach in the recipient's security.
Spoofing – Spoofing is a technique used by computer hackers to gain unauthorized access to your computers by sending a message with an IP address saying it is coming from a trusted source.
Here Are Some Ways You Can Protect Yourself Online
Security Features in Broadway Bank’s Personal Online Banking:
The following features are available under the “Security” section in the PREFERENCES menu.
Automatic Session Timeout – If you leave your computer unattended while using Online Banking, the system will automatically terminate the session after a short period of inactivity.
Login ID/Password – You can change your Login ID and/or password at any time if you feel that they have been compromised, or if you periodically change your Login ID and password as recommended.
Security Alerts – Choose from multiple security alerts to notify you when changes are made to your security preferences. Some examples of security alerts available include notifications of when a password is changed, when the ‘forgot password’ feature is attempted, and many others. You can also designate how you would like to be notified; email, phone call or text message.
Layered Security – Broadway Bank uses a complete set of security tools, including encryption, firewalls, trusted operating systems, and a two-way authentication process. We make every effort, using multiple layers of security and passwords, to ensure your online transactions and confidential information are secure.
Authentication Codes (Secure Access Codes) – Our Multi-Factor Authentication (MFA) feature delivers a code to you via email, text message or phone call which must be entered during the authentication process to access your account information. The combination of a required Login ID and password, in addition to your MFA code, enhances the system’s security.
iStatements – Sign up for free online iStatements to avoid receiving paper statements which sit in your unsecure mailbox and could be compromised.
Phishing Phrase – Create a personalized phishing phrase that you will see every time you access the Online Banking login page from a designated computer. When you see your phrase, you will know that you are on our secure website.
If you suspect that your online banking information has been compromised, please contact us for assistance.
Your Protections Under Regulation E
Banks follow specific rules for electronic transactions, issued by the Federal Reserve Board.
Here is what the Federal rules require: If you report the losses within two days of receiving your statement, you can be liable for the first $50. After two days, the amount increases to $500. After 60 days, you could be legally liable for the full amount. These protections can be modified by state law or by policies at your bank, so be sure to ask your banker how these protections apply to your particular situation.
Glossary of Terms
Browser – The program that serves as your front end to the World Wide Web on the Internet.
Cookies – In computing, a cookie is a small text file stored on a user's computer by a web browser. Cookies can consist of information such as user preferences, shopping cart contents, identifiers for server-based sessions, or other data used by websites.
Encryption – The scrambling of data into a secret code that can be read only by software that is capable of decoding the information.
Firewall – A technological barrier which prevents unauthorized Internet users from accessing private computers or networks. Software and/or hardware are used to examine messages and block those that do not meet a specified set of security criteria. Firewalls are widely used to give users access to the Internet in a secure fashion, as well as to separate a company's public Web server from its internal network.
Router – A device that forwards data packets (basic units of communication over a digital network) from one local area network (LAN) or wide area network (WAN) to another.
SSL/ Secure Sockets Layer – The leading security protocol on the Internet.
Other Helpful Contact Information and Fraud Prevention Sites
Social Security Administration (fraud line)